Customer care
and technical support

Carrot Broadcast engineers will teach your employees the full cycle of system operation — from configuration to delivering graphics to live broadcast. Training is held on the customer's premises.

Personnel Training

Technical Support

Warranties and Updates

We will help to install and set up Carrot computer system, followed by technical advising online or by phone. On complicated matter we come on your spot and help on the site.

Carrot products are covered by 1 year warranty, including spare modules and software updates. You may extend the Care program any further for additional cost.

Technical support and warranty for all products

Warranty for hardware Personal chat with support service from 10 a.m. to 7 p.m. Moscow time


Software updates

Warranty for hardware after 1 year of usage
24/7 support via chat


Software updates